Hello, I’m calling from Microsoft …

“Hello, I’m calling from the Microsoft Anti-virus team. We have detected that your computer is infected with a virus.”

If you receive an unsolicited call which starts with a sentence similar to the above then this is an attempt by a scammer to capture your credit card details.

The scam

Their story seems semi-plausible, but is fake: they’re calling from Microsoft and have noticed some strange activity from your computer. To gain credibility, the phone scammer may give you easily discoverable information, such as your name, address, and phone number – all of which is readily available on the internet. Once they have your confidence they tell you to go to a legitimate folder or the Windows Event Viewer and say that if there’s a lot of files or entries in there (which there will be) that it’s very bad and your computer is infected. But fear not! It can all be solved for a reasonable price, plus they’ll continue to support your computer for a year. Just give them your credit card number to be charged a recurring fee and they’ll remotely fix your computer for you.

A remote connection to the computer is set up using legitimate third-party software and it looks like their technician is doing something important by running check disk, disk cleanup and deleting some temporary files. The “technician” then tells the victim that they have a lot of malicious files on their computer and gets them to sign up for a one year support contract to solve the issues. After receiving the credit card details in an insecure manner, as well the name, address, phone number, email address & email password the bad infection appears to be “removed” by deleting the innocent items from the Event Viewer and turning off event logging. Of course, with unrestricted access to the computer, the people behind these operations have the ability to install malicious software they claim to be removing.

This type of scam appears to be on the increase so be forewarned.

Microsoft Technical Support does not make unsolicited telephone calls offering you technical support. You always have to call Microsoft first.

If you do get this type of call keep your Credit Card in your pocket and save your money for when you really need technical support.

 

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Would you welcome an Android-powered PC?

The Google Android team has released the x86 version of Android 4.0 “Ice Cream Sandwich” to the open source community. The software is incomplete — for example, it’s missing support for Ethernet and cameras — but it will open the door for hardware makers to pre-install Android instead of Microsoft Windows on laptops and desktops in 2012.

No hardware makers have yet announced Intel or AMD powered PCs running Android 4.0, but I wouldn’t be surprised to see several companies quickly jump on the bandwagon in early 2012. The top candidates are Dell, Acer, and ASUS. Dell and Acer could be keen because they try to make machines as low-cost as possible and there’s no licensing fee for Android, unlike Windows, so that would shave about £50 off the cost of a PC. ASUS could be a candidate because the company favours innovative, forward-looking PCs and it already has a strong Android product line, including the Eee Pad Transformer, the most laptop-like Android device already in the market.

An Android-powered PC would have a few things going for it. We’ve already talked about the cost factor. Android also has over half a million apps on the platform, although most of those are optimised for a smartphone screen. With the rise of Android tablets in 2011, there is an increasing number of excellent apps that are optimised for tablets with 1280×800 resolution, which will also work great for a laptop.

Google itself is still lukewarm about the idea, so don’t look for much support from Mountain View. The company has consistently said that Chromebooks are its play in the PC space, but the fact that Chromebooks haven’t sold well are probably part of what has motivated the company to release Android 4.0 “Ice Cream Sandwich” on x86. Google is dipping its toe in the water. We’ll see if OEMs run with the idea and prove that there’s market interest in Android PCs. If they do, look for Google to get a lot more serious about it.

Original article by Jason Hiner of Tech Republic

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10 things you shouldn’t do when running network cable

Network cabling can be a finicky thing. There was a day when people without appropriate knowledge and training were tasked with running cable by virtue of their other responsibilities. For example, telephone techs and electricians used to be tapped because they were cabling people. However, while telephones cables can sometimes tolerate quite a lot of error, data cabling is less forgiving. I’m focusing here on twisted pair cabling, not fiber. Here are 10 mistakes to avoid when you’re installing network cable.

Mistake 1: Not planning for the future

Perhaps your organization has provisioned 100 Mbps network connections to the desktop for now, even though 1 Gbps has become pretty standard. But suppose your organization is going to move to a new location and you need to install new cabling. Are you going to go with yesterday’s best cabling technology or are you going to install something that will meet today’s needs and your needs for the next few years? Remember, the labour is the most expensive part of your project. While top-of-the-line cable won’t be the least expensive option, you should consider reasonably high-end cable for your installation. Maybe you don’t go with the absolute best — after all, many organizations won’t need 10 Gbps to the desktop for quite some time — but don’t go for cheap, either.

Mistake 2: Using different cabling for voice and data

Twisted pair cabling used to be expensive, so companies used to install different cabling for voice and data needs. Since voice was a less picky service and required only a single pair of wires, less expensive cabling was used for voice while data enjoyed the bulk of the budget.

Today, a complete installation can still be pricey but the bulk of the cost is generally labour; cabling itself really isn’t a massive cost. Further, with the rise of services such as VoIP, voice in many places has transitioned to being a data need and requires data-level cabling. In fact, with the right VoIP equipment, you can often get away with using an existing data cable and then making use of the VoIP device’s built-in Ethernet switch to save on the cost of running multiple cables, if that becomes absolutely necessary.

The point here: Don’t simply assume that you can or should use old style category 3 cabling for voice. If you’re going to run a separate cable for a phone, match the data cable type.

Mistake 3: Not using cable management

Adding cable management is often seen as a “would be nice if” type of scenario. Adding ladder rack, rack-based cable management, and the like does add cost. But it also makes ongoing maintenance much, much easier. Bear in mind that the cabling work won’t stop with the initial installation. More cables will be added, and things will be changed. Make sure that you label appropriate cables, color-code cables, or implement some other kind of process to make it easier to identify cables later on.

Mistake 4: Running cable in parallel with electrical cables

Data cabling used “UTP” — unshielded twisted pairs — to achieve its goals. The magnetic field generated by the low voltage running through the cable is a critical component of the communications chain. When you run this unshielded cabling in parallel with electrical cables, that magnetic field is disrupted and the communication becomes noisy and garbled. In many cases, transmissions will simply not make it from Point A to Point B. In other cases, transmission rates will slow to a crawl as communications are constantly retried.

If you have to go near electrical power lines, cross them in parallel perpendicular instead.

And now for a story: Way back in the late 90s, I was asked to look into why a newly installed coaxial cable wasn’t working. It was a building-to-building connection between two buildings that were very close to one another. Upon arriving at the site, I looked up and saw that the coaxial cable was twisted around the overhead electrical cabling that ran between the two buildings. Needless to say, it was easy to identify the cause of the problem.

Mistake 5: Running cable near “noisy” devices and fixtures

Noise can be introduced onto data cabling by more than just electrical wires. Fluorescent lighting, motors, and similar items that shed electrical or magnetic interference will wreak havoc on your cabling infrastructure as well. Make sure that in your planning, you leave a data cable pathway that avoids these kinds of hazards.

Mistake 6: Not minding distance limitations… to a point

If you’ve run any cabling at all, you know that the typical distance limitation for UTP cabling with typical Ethernet — up to 1 Gbps anyway — is 100 meters. However, if you’re running cabling for some other purposes, such as 10 Gbps or 40 Gbps, be mindful of the distance limitations associated with the type of cabling you intend to use. For example, if you intend to run 10 Gbps for up to 100 meters over twisted pair cabling, you need to use Category 6A or better cabling.

Mistake 7: Not following laws/codes/ordinances

This is really important for many reasons. First of all, failure to adhere to local codes can create dangerous issues for safety personnel. For example, in most places, use of PVC-jacketed cabling is prohibited in air handling spaces. When PVC burns, it creates a toxic stew that can be harmful to firefighters and other personnel that might have to navigate the area in the event of an emergency.

If you fail to follow local codes related to low voltage cabling, you risk fines and may even have to rip and replace your cabling. So make sure you verify your responsibilities before you get started and make sure that any contractors you have working with you are aware of local ordinances as well.

Mistake 8: Not testing your cabling infrastructure

Once the cabling is installed, you should test every cable using appropriate tools to make sure that it will be suitable for its intended use. This includes verifying length and cable specifications matched to needs. If you need 1 Gbps transmission speeds, verify that the cable’s properties will support that need.

Mistake 9: Not following standards

You know, there are only eight individual wires inside a cabling jacket. So why not just terminate them at random, as long as you use the same scheme at both ends and you’re consistent between cables? Well… that’s a bad idea. There are standards in place for a reason. The cabling standards take into consideration just how the cables are twisted and placed in the jacket. If you deviate from those standards, you risk introducing noise and inefficiency into your cable plant that can have a negative impact on overall network performance. The standards I speak of are known as EAI/TIA-568-A and B and dictate the method by which data cables should be terminated.

Mistake 10: Not running a cable when you need one

Recently, Erik Eckel of Tech Republic wrote about the dangers of using an Ethernet switch when a new cable run is really what’s needed. When you start adding Ethernet switches willy-nilly, you risk introducing unknown elements and instability into an otherwise well-designed network. In general, people use mini-switches when they just need to add a port or two, so there is very little traffic planning undertaken. Depending on the reason behind the need for the additional ports, this can be problematic. If the new services require a lot of network resources, you can create bottlenecks where you didn’t intend to. The lesson: Unless you have a really good reason not to, just run another cable (actually, run two; the cabling is cheap but the labour is similar).

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Windows XP usage share falls by record amount

Microsoft’s Windows XP lost an unprecedented amount of online usage share last month, a Web metrics company stated.

The aging operating system — it turned 10 several weeks ago — lost almost 2 percentage points during September to end the month with a 50.5% share of all desktop operating systems, according to analytics firm Net Applications. The drop was the largest one-month decline in the company’s tracking of Windows XP.

September’s decline represented a 3.9% drop in XP’s share, also a record in Net Applications’ data.

That’s good news for Microsoft, which has been aggressively urging users still running XP to upgrade to Windows 7. “It’s now time for it to go,” said Kevin Turner, Microsoft’s chief operating officer, referring to XP during a call with financial analysts last month.

At the same time XP’s share slipped, Windows 7 gained 1.8 percentage points to end September with 32.4%, a record for the 2009 operating system.

Windows 7 has gained 14.8 points in the last 12 months, nearly doubling its share.

During the same period, Windows Vista — the problem- and perception-plagued upgrade that was meant to move users off of XP — declined by 4.7 points. It now accounts for just 9.1% of all operating systems that power personal computers that connect to the Internet.

The combination of Windows XP’s decay and Windows 7′s surge puts the two operating systems on a collision path, with projections showing that the latter will pass the former in the first half of next year, perhaps as early as May.

If XP and Windows 7 behave according to their three-month average, Windows 7 will replace XP as Microsoft’s No. 1 operating system in May 2012; using a 12-month average pushes the swap to June.

Depending on when Microsoft launches Windows 8, the hard-charging Windows 7 may come close to the 50% mark, according to Net Applications’ numbers: Windows 7 should have a 48% share in October 2012, for example.

In the past, new editions of Windows have stolen share from their immediate predecessors, putting a quick end to the any gains by the latter.

Microsoft has not revealed a release schedule for Windows 8, but most analysts assume that the company will replicate the timetable of Windows 7, which went on sale in October 2009.

Net Applications’ operating system data also noted that Mac OS X boosted its share by four-tenths of a percentage point to 6.5%, both records.

Net Applications calculates operating system usage share with data obtained from more than 160 million unique visitors who browse 40,000 Web sites that the company monitors for clients. More OS statistics can be found on the company’s site.

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10 reasons why tablets will overtake laptops in the next year

The laptop has been around for quite some time, but it will more than likely be replaced as the go-to tool for computing on the move. What will be the successor? The tablet — obviously. Many doubters think the tablet is nothing more than a gimmick to help boost sales. I was one of those doubters for quite some time. But after using tablets enough, I have come around to seeing just how incredibly helpful that technology is. Here are some reasons why I believe tablets will replace the laptop as the mobile device of choice.

1: Power consumption

There is no question here: The tablet blows away the laptop with regard to power consumption. On average, I can get a full day out of a tablet on a single charge. A laptop? Not even close. And for anyone on the go, losing power is just another obstacle that interferes with work. With a tablet, you don’t have that issue. It would be a rare occasion that you would burn through your power before getting access to a means of recharging.

2: Viruses

Android? iPad? Viruses anyone? I think not. Not that it will never happen, but it’s a pretty safe bet that tablets will never suffer from the same deluge of viruses that plagues a Windows laptop. Because of this, a tablet can safely work on without concern for viruses and malware. Oh sure, you’ll find antivirus software in the Android Market, but they are pretty much pointless. Who in the world wouldn’t want to work with a portable device that isn’t vulnerable to the masses of viruses and malware out in the wild?

3: Portability

You can lug around a 4- to 12-pound laptop or a sub .5-pound tablet. Which do you want when you’re going through airports, taxis, hotels, conferences, meetings, etc.? You’re going to choose the tablet every time. But not just because of weight. The ability to work with a tablet in confined spaces totally overshadows the laptop. Need to work in a cab? Tablet. Need to work in the bathroom? Tablet. You simply can’t beat the tablet for portability.

4: Cost effectiveness

Out of the starting gate, a really good tablet will cost about the same as a low- to mid-range laptop. So you’re getting more for your money at the outset. But now figure in the price of an extra battery and software for the laptop and you can see how quickly the cost will add up. Tablets are fast becoming one of the most cost-effective office tools you will find.

5: Online connection

Pay the extra fee and get your tablet with a 4G connection, and you won’t have to worry about finding a Wi-Fi connection to access whatever cloud or service you need. Most models can be purchased with a constant network connection (to the tune of 3G or 4G), which makes the tablet a step ahead of most laptops. Yes, you can purchase aircards for laptops, but that’s just another piece of hardware to worry about.

6: Available applications

There are thousands upon thousands of applications now available for tablets. So many in number and variety are these applications, it almost makes going back to a laptop a real pain. And yes, a good portion of those apps are worthless, but not all of them. And a good portion of the solid, useful apps are free! Best of all, those apps can be installed from anywhere without installation media. You have a network connection, you can install software.

7: User friendliness

Tablet interfaces are probably some of the single most user-friendly desktops you will come across. They are simple, elegant, and don’t get in the way of work. I fully believe (as do Ubuntu and GNOME) that this is the future of the PC desktop. The applications (for the most part) were also designed with amazing user friendliness in mind. Simple to use, very little clutter to the interface (no Ribbons to get in the way), and singular in purpose (in many cases). So you might have more apps installed than you would on a laptop, but because of the ease of installation/removal, that’s not a problem.

8: Bluetooth connectivity

I have become a fond user of the Bluetooth. Headphones, headsets, keyboards, you name it. And tablets make the connection between these devices a breeze. Connecting those same devices to a laptop? Not so easy. Even with a built-in card, the connection process is not nearly as easy as it is when done from a tablet.

9: Efficiency

Getting a laptop and a tablet out of hibernation is like comparing apples and oranges. Tablets are as close to an instant-on tool as we have in the industry. And when on the go, nothing beats instant on. Need to write a note or send off a fast email? You’ll be completing that task much more quickly when doing it from a tablet.

10: Social integration

Some might argue that social networking isn’t ideal for business use. I would argue that it is. Even when you’re on the go, you need to remain in contact with co-workers, family, and friends. Why not do that with the ease of nearly seamless integration? Forget having to use a browser for everything. Instead, grab an Android tablet that can quickly have you Facebooking, Tweeting, and Tumbling. And if you think that’s nothing more than a waste of time, remember that small businesses depend upon social networking tools for free marketing.

The tablet era

Tablets are not only here to stay, it will only be a matter of time before they have fully and finally usurped the laptop as the go-to hardware for the mobile business user. After you get past the acclimation period for the keyboard, the tablet is an amazing tool for portable business (or even casual) usage.

Original article by Jack Wallen of Tech Republic

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